Privacy Policy - Svasth Farms

1. Information We Collect

Identity details such as name, account role, customer name, vendor business name, warehouse manager name and receiver details.
Contact details such as mobile number, email address, WhatsApp contact, alternate contact number and support communication history.
Delivery details such as address, landmark, pincode, latitude, longitude, route notes, preferred delivery window and delivery status.
Order details such as products, quantity, plan type, subscription cycle, price, tax, invoice, payment method, payment status, refund status and order history.
Operational details such as vendor stock, warehouse inventory, batch number, expiry date, damaged stock, reserved stock, dispatch status and activity logs.
Technical details such as IP address, browser type, device information, session data, local cart storage and security logs.

Information is collected when you browse the website, create an account, place an order, submit a contact form, subscribe to updates, request OTP login, reset a password or use a portal.
Location information may be collected when you choose to use the browser location feature during checkout or order creation.
Support information may be collected through phone calls, email, WhatsApp, SMS, delivery conversations, grievance requests and customer service follow-ups.
Some technical information may be collected automatically through server logs, cookies, browser storage and security tools.

To create and manage customer, vendor, warehouse and admin accounts.
To process orders, confirm delivery details, assign warehouse stock, route deliveries and generate invoices.
To manage subscriptions, pauses, skips, renewals, cancellations, refunds and customer preferences.
To send order confirmations, delivery alerts, payment updates, refund updates, offers, newsletter messages and support replies.
To maintain product quality, batch visibility, inventory accuracy, fraud prevention, role-based access and audit logs.
To improve product range, customer experience, delivery routes, service reliability and website performance.

Where consent is required, Svasth Farms will use clear actions such as form submission, account registration, location permission, newsletter subscription or checkout confirmation.
You may withdraw marketing consent by unsubscribing or contacting support. Service messages related to orders, delivery, account security or payments may still be sent where necessary.
You may choose not to share GPS location. In that case, delivery may depend on the accuracy of the address, landmark and pincode you manually provide.
You may request correction or update of inaccurate account, contact or delivery details by contacting support.

The website may use browser storage to remember cart items, selected products, session state and security tokens.
Cookies or similar technologies may be used for login sessions, CSRF protection, analytics, performance, fraud detection and website reliability.
You may clear browser storage or cookies, but doing so may remove cart items, end sessions or affect website functionality.

Information may be shared with vendors, warehouse teams, delivery teams, payment processors, communication providers, hosting providers, analytics providers, auditors, advisors and support teams where needed for service delivery.
Delivery teams may receive customer name, mobile number, address, landmark, pincode, GPS coordinates and order details needed to complete delivery.
Payment providers may process payment status, transaction reference and refund details. Svasth Farms does not control third-party payment provider systems.
Information may be disclosed when required by law, court order, government request, fraud investigation, security incident or protection of legal rights.

Order, invoice, tax, payment, refund and activity records may be retained for business, accounting, legal, audit and dispute-resolution purposes.
Newsletter information may be retained until you unsubscribe or request removal, subject to operational logs required for compliance.
Contact messages may be retained to track support history, resolve complaints and improve customer service.
When information is no longer needed, Svasth Farms may delete, archive, anonymise or aggregate it according to operational needs and applicable law.

Svasth Farms uses role-based access, CSRF protection, password hashing, server controls and operational access restrictions to protect platform information.
No online system can be guaranteed completely secure. Users must protect login credentials, OTPs, reset tokens and device access.
If you believe your account or personal information has been misused, contact support immediately.

The website is intended for adults who can place household, office or business orders.
Svasth Farms does not knowingly request children to create accounts or place orders directly.
Parents or guardians placing family orders are responsible for the information they provide.

You may request access, correction, update, deletion review, marketing opt-out or grievance support by contacting support@svasth.com.
For delivery correction requests, please provide order number, mobile number, address, landmark and updated instructions.
For privacy-related concerns, contact support@svasth.com with the subject line Privacy Request.

This Privacy Policy may be updated when product flows, legal requirements, technology, vendor operations or business processes change.
The latest version will be posted on the website with the updated date shown at the top of this page.