1. Acceptance of Terms
- By visiting the website, creating an account, placing an order, subscribing to a plan, submitting a contact form or using any Svasth Farms portal, you agree to these Terms.
- If you use the platform for a business, vendor, warehouse, apartment, office or family account, you confirm that you are authorised to accept these Terms on behalf of that account.
- If you do not agree with these Terms, you should stop using the website and should not place orders or submit personal information through the platform.
2. About Svasth Farms
- Svasth Farms is a dairy marketplace and management platform for fresh milk, curd, paneer, ghee, butter, cheese and related dairy products.
- The website supports customer ordering, subscription plans, delivery address capture, GPS-assisted delivery, warehouse workflows, inventory visibility and vendor-linked fulfilment.
- Product availability, warehouse allocation, delivery timing and pricing may vary by city, route, vendor, stock level, season, festival demand and operational constraints.
3. Eligibility and Account Responsibility
- You must provide accurate name, mobile number, email address, delivery address, landmark and pincode when placing an order or registering an account.
- You are responsible for keeping your login details, OTPs, reset tokens and account access secure. Svasth Farms will not be responsible for activity caused by sharing credentials.
- Customers must ensure that delivery instructions are safe, lawful and practical for the delivery team to follow.
- Vendor, warehouse, admin and super-admin users must use the portals only for authorised operational tasks assigned to their role.
4. Products, Freshness and Availability
- Fresh dairy products are perishable and may have short shelf lives. Product pages may show approximate weight, unit, price, stock, batch or expiry information.
- Images and product descriptions are provided for identification and may vary from the actual package, batch, container, label or presentation delivered.
- Svasth Farms may limit quantities, pause sales, substitute unavailable items after customer confirmation, or cancel items when quality checks fail.
- Products must be stored and consumed according to package instructions. Customers are responsible for refrigeration and safe handling after delivery is completed.
5. Orders and Checkout
- An order is confirmed only after the website or support team accepts it and generates an order number or confirmation message.
- Svasth Farms may reject, hold or cancel orders where information is incomplete, payment is suspicious, delivery is not serviceable, stock is unavailable or misuse is detected.
- Customers must be available at the delivery location during the selected delivery window or must provide clear delivery instructions in advance.
- For apartments, offices and gated communities, customers are responsible for access permissions, security desk instructions and receiver availability.
6. Pricing, Taxes and Offers
- Prices are shown in Indian Rupees unless stated otherwise. Taxes, delivery charges, subscription discounts, packaging charges or route fees may be shown during checkout when applicable.
- MRP, selling price and subscription price may differ by product, plan, vendor, warehouse, city, route, stock level or promotional offer.
- Errors in pricing, product details or availability may be corrected. If an order is affected by a material error, Svasth Farms may contact the customer for confirmation or cancel and refund the affected item.
- Coupons, wallet credits, referral benefits and festival offers may have separate validity, eligibility and usage restrictions.
7. Payments and Billing
- The website may support Cash on Delivery, UPI, cards, net banking, wallets, EMI options, invoices or payment verification workflows depending on operational readiness.
- Online payment options may be processed by third-party payment providers. Svasth Farms does not store full card numbers, CVV or sensitive banking credentials on the website.
- COD orders may require phone verification, route confirmation or prior payment for high-value, repeat-failed or bulk orders.
- Invoices, tax details and payment status may be made available in the customer account or shared through email, SMS, WhatsApp or support channels.
8. Subscriptions and Recurring Deliveries
- Subscription plans may include weekly, monthly, three-month, six-month and yearly delivery options for eligible dairy products.
- Customers may request pause, resume, skip, cancel or renew actions through the customer portal or support channel where the feature is available.
- Subscription changes should be requested before the daily processing cut-off. Changes requested after dispatch may apply from the next eligible delivery cycle.
- If a subscribed product is unavailable or fails quality checks, Svasth Farms may skip the delivery, provide an approved substitute, adjust the account or process a refund according to the Refund Policy.
9. Delivery, Location and Customer Instructions
- Delivery may depend on route capacity, serviceability, weather, traffic, warehouse cut-off, vendor supply and local restrictions.
- The website may request GPS coordinates to help route teams identify the delivery location. Customers may also manually provide address, landmark and pincode.
- Delivery is treated as completed when the product is handed to the customer, household member, security desk, office receiver or other authorised receiver based on customer instructions.
- If the customer is unavailable, the route team may attempt contact. Repeat failed delivery attempts may lead to cancellation, rescheduling charges or subscription adjustment.
10. Portal and Role-Based Access
- Admin, vendor, warehouse and customer portals are role-based. Users must not attempt to access modules, reports, customer data or operational workflows outside their assigned role.
- Operational records such as inventory, batch number, expiry date, payment status, order status and delivery status must be kept accurate.
- Svasth Farms may suspend access for suspected misuse, unauthorised sharing, incorrect data entry, security concerns or violation of these Terms.
11. Customer Conduct
- Users must not misuse the website, upload harmful content, interfere with systems, place fraudulent orders, abuse delivery teams or submit false contact details.
- Users must not copy, scrape, resell or commercially exploit website content, product listings, software workflows, data models, logos or designs without written permission.
- Svasth Farms may refuse service, cancel orders or restrict access where customer conduct affects safety, fairness, platform integrity or delivery operations.
12. Intellectual Property
- The Svasth Farms name, logo, designs, website layout, software, text, product presentation, icons and brand assets are owned or licensed by Svasth Farms.
- Customers and vendors may not use the brand assets for advertising, resale, imitation, domain names, social media pages or third-party listings without written approval.
13. Disclaimers and Limitation of Liability
- The website is provided on an operationally available basis. Temporary interruptions may occur due to maintenance, hosting issues, payment provider downtime or network failures.
- To the fullest extent permitted by applicable law, Svasth Farms will not be liable for indirect, incidental, special or consequential losses arising from website use, delayed delivery, unavailable stock or third-party service failures.
- Nothing in these Terms limits rights that cannot be limited under applicable consumer protection law.
14. Updates, Governing Law and Contact
- Svasth Farms may update these Terms to reflect changes in products, subscriptions, delivery operations, law, technology or business needs.
- These Terms are intended to be governed by the laws applicable in India, with operational disputes handled through Svasth Farms support first.
- For questions, complaints or legal notices, contact support@svasth.com or +91 99000 05555.