Refund and Cancellation Policy

1. Fresh and Perishable Product Policy

Milk, curd, paneer, butter, cheese and many dairy items are fresh or perishable products. Return eligibility is limited because quality can change after delivery.
Customers should check products at the time of delivery and report visible leakage, spoilage, wrong item, missing item or damaged packaging as soon as possible.
Once a perishable item is accepted and stored outside recommended conditions, it may not be eligible for return or refund unless a quality issue is verified.

Customers may request cancellation before the order is packed or dispatched from the warehouse.
Cancellation requests made after packing, dispatch or route assignment may be declined for fresh products or may be handled as a delivery adjustment.
Bulk, custom, prepaid, festival, corporate or apartment orders may have different cancellation timelines depending on procurement and packing status.
Svasth Farms will not charge arbitrary cancellation fees. If a cancellation cost applies, it will be communicated where operationally applicable.

Svasth Farms may cancel an order if stock is unavailable, a product fails quality checks, address is not serviceable, customer details are incomplete, payment cannot be verified or misuse is suspected.
If Svasth Farms cancels a paid order before fulfilment, the eligible amount will be refunded or adjusted according to the payment method and customer preference where available.
If only part of an order is cancelled, the refund or adjustment will apply to the affected item or quantity.

If a product is leaked, visibly spoiled, expired, wrong, missing or damaged at delivery, contact support with order number, product name, photos where possible and a short description.
Eligible claims may result in replacement, wallet adjustment, subscription credit, partial refund or full refund for the affected item.
Svasth Farms may ask for photos, delivery notes, batch details, package condition or pickup/return of the affected item to verify the issue.
Claims may be declined when the product was stored incorrectly after delivery, consumed substantially, reported too late for verification or altered after receipt.

Delivery timing may be affected by route load, traffic, weather, security gate access, building restrictions, address errors or customer unavailability.
If Svasth Farms causes a significant delay that affects product quality, the order may be replaced, refunded or adjusted after review.
If delivery fails because the customer is unavailable, unreachable, address is wrong, gate access is denied or instructions are unclear, refund eligibility may be limited.
Repeat failed delivery attempts may lead to subscription pause, route review, delivery fee, prepaid requirement or cancellation.

Subscription customers may request pause, resume, skip, cancel or renewal changes through the customer portal or support channel.
Requests received before the daily processing cut-off may apply to the next delivery. Requests after dispatch may apply from the following eligible cycle.
If a subscribed product is unavailable or fails quality checks, Svasth Farms may skip the delivery, offer an approved substitute, extend the plan, provide a credit or refund the affected delivery value.
Long-term plan refunds may be calculated after deducting fulfilled deliveries, discounts already used, non-refundable items and applicable charges where lawful and disclosed.

Products accepted in good condition and later mishandled, unrefrigerated, contaminated, consumed or reported after the verification window may not be refundable.
Taste preference, change of mind after delivery, incorrect customer selection or refusal without product defect may not qualify for refund for fresh dairy items.
Refunds may not apply for delays caused by incorrect address, unavailable receiver, denied building access, switched-off phone or incomplete delivery instructions.

Approved refunds may be processed to the original payment method, wallet/store credit, subscription adjustment, bank transfer or another method confirmed by support.
COD refunds may require customer bank or UPI details for transfer after verification.
UPI, card, wallet, net banking and EMI refunds may depend on payment provider and bank timelines after Svasth Farms initiates the refund.
Refund status may be shared by email, SMS, WhatsApp, support call or customer portal where available.

Contact support@svasth.com or +91 99000 05555 with order number, registered mobile number, product name, issue summary and photos if relevant.
For delivery issues, include address, landmark, pincode and delivery time details.
For subscription issues, include plan type, product, affected delivery date and requested action such as skip, credit, replacement or refund.
Support may ask for additional details to verify the claim and determine the appropriate resolution.

Svasth Farms may update this policy to reflect product categories, route operations, payment provider rules, subscription workflows or legal requirements.
The latest policy version will be available on this page with the updated date shown above.